Orders are processed within 1-3 business days (excluding weekends/holidays) after payment confirmation.
- Standard Shipping: 1-3 business days – ₦8,000 (Free on orders over ₦300,000)
- Express Shipping: 1 business day – ₦12,000
Delivery times are estimates and not guaranteed.
Available to select countries. Customers are responsible for customs fees (if applicable).
You’ll receive a tracking number via email once your order ships. Contact support@focusstore.com.ng for delays.
- Items must be unworn, unwashed, with tags attached, within 14 days of delivery.
- Final sale items (e.g., clearance) are non-returnable.
1. Email returns@focusstore.com.ng with:
- Order number
- Photos of the item(s)
- Reason for return
We’ll approve/deny within 48 hours and provide a return address.
- Approved returns are refunded to the original payment method within 5-10 business days.
- Exchanges are subject to stock availability.
Return shipping unless the error is ours (e.g., wrong item shipped).
By using focusstore.com.ng, you agree to these terms.
- Using the site for illegal purposes.
- Copying product images/descriptions without permission.
- All content (logos, designs) is owned by Focus and protected by copyright.
Focus is not liable for:
- Indirect damages (e.g., lost profits).
- Product misuse by customers.
We may update these terms; check the "Last Updated" date.
- Email: support@focusstore.com.ng (response within 24 hours)
- WhatsApp: +234 901 842 1669 (business hours only)
- Order tracking
- Sizing/fit questions
- Return requests
- Product quality issues
Queries sent weekends/holidays will be addressed the next business day.
